otso for QA / QC
otso makes it easy to analyse all of your customer feedback and media mentions, powered by the latest advances in AI.
Challenges in QA / QC
Artificial Intelligence provides powerful capabilities for automation, especially for routine tasks. Leverage the power of AI and cloud computing to free up organisational resources, allowing your teams to focus on value-creating work.
Avoid the pitfalls of anecdotal evidence, use the institutional knowledge locked within your data to make rigorous data-driven decisions, and bust organisational myths before they take hold.
Identify key drivers of NPS, customer satisfaction, customer effort and other core business KPIs. otso's customisable dashboards support a wide range of standard and custom metrics, and demonstrate the relationship between these metrics and the emergent concepts in your data.