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Empower your team to extract more actionable insights

Leverage Machine Learning to supercharge your team's pathway to more reliable, accurate customer sentiment data insights, and drive timely triage of opportunities to optimise product and services customer experience.

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Teams Empowered by otso.ai

Achieve Rapid Speed to Voice of the Customer Insight

Move beyond Sampling

Enrich all of your unstructured customer feedback by leveraging Machine Learning to automate text classification and replicate coding frameworks

Cut down Research Time

Interpret and analyse large volumes of customer feedback at a speed, accuracy and scale previously unattainable.

Pinpoint Your Triage Focus

Leverage otso's suite of Machine Learning classifiers, trained using Australian and Industry domain-specific data to identify and flag reported health and safety issues, repeat customer interactions and indicative intent to renew or churn.

Increase Accuracy of Insight

In collaboration with otso’s Machine Learning Experts, future proof the ongoing performance of your custom sentiment and topic modelling via scheduled in-app verification and re-training.

Issue Extraction

Determine the Most Impactful Topics

Use dashboard visualisation signals to identify meaningful trend impact to customer sentiment, and increase speed to triage focus.

Emotion Detection

Understand How Your Customers Feel

Automated detection of emotion within your customer text can help pinpoint the most acute levers of CX friction and satisfaction.

Customer Retention Analysis

Discover the Why behind the Intent

Fully automate the indicative classification of your customer intent to renew, recommend or switch, and link retention to key issues and repeat interaction drivers.

Analyse text at scale with the power of AI.

Improve the quality and frequency of your customer feedback analysis. Book in for a live demo of how Machine Learning can be applied to your industry and to solve your use case.

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